The Livy Romper

Shipping:

Orders are shipped 1-3 business days from the date of purchase. I cannot be held responsible for lost or stolen packages. 

We ship worldwide— All international customers are responsible for customs/imports and duties taxes. DDU are paid by the customer when entering destination country.

For international orders - each package varies in delivery times. 

A tracking number will be sent to you once your order has been shipped. If you do not receive one, please email ShopElvira1@Gmail.com or DM us on Instagram @ShopEl.vira and we will get back to you as soon as we can. Thank you!

Return Policy:

If you wish to return your item we must receive your request within 14 days of the date you received your item. We'll accept return requests for items that are unused and with the original tags still intact and in the same condition it was received. Returns for refunds will be subject to a return shipping fee, which will be deducted from your refund. The return shipping fee will be waived on returns for store credit.

We do not accept returns for Sale items, gift cards, or items in the 'Flawed' section.

Once we receive your returned item, I will review your request and inspect the item. We will then send you an email to confirm that we've received your item and are processing your request. We'll follow up with another email once the request has processed and to let you know if your return was approved.

If approved, the money will be refunded to your original method of payment within two weeks. All payment companies are different in the amount of time it takes to confirm a payment, so it will likely take a minimum of a few days for the refund to show up in your bank statement. 

Exchanges: 

In the unlikely event that you receive a damaged or defective item, we're happy to exchange the item for a new one. Please email ShopElvira1@gmail.com within 14 days of receiving your product to begin the process. 

Final sale items:

If the item is marked "final sale", it does not qualify for a return and cannot be refunded.

We reserve the right to refuse returns that show signs of wear or do not meet the above criteria.

When knitted pieces are cared for in the correct manner, knit garments can last for many years. Hand-washing is always the safest approach.

- WASHING: Gently agitate the knitted item in cool water, but never wring or scrub. Use a gentle detergent + never use bleach.

- RINSING: Using cold water, rinse out the suds until the water runs clear. 

- DRYING: Gently squeeze the item to remove water and lay it flat to dry. Do not tumble dry. Never hang your knit garments to dry as they will misshapen.

- Iron on low.