What is the fit of Elvira garments?
All items are true to size based on an average sized child. We will be sure to let you know if an item runs big or small to help you make the correct decision for your child.
If I pre order an item and I order an in stock item, when will delivery be?
We will send the in stock item within 3-5 days of the purchase and then we will send the pre-ordered item when it has arrived.
It is the responsibility of the purchaser to organize their own shipping insurance. We do not cover insurance, duty or taxes in the shipping component that is paid during checkout.
What are my payment options?
Paypal & Credit Card. We also offer Afterpay.
Can I buy a gift card?
Yes of course! Please reach out if this is something you'd like. However during promotional periods gift cards will not be available to purchase.
What currency are your prices in?
All prices on this website are listed in USD.
What if I enter an incorrect address by mistake?
If the order has not been sent out, we can correct this. If an order has been brought to the post office already, it is no longer our responsibility. Double check your address!
I would like to cancel my order?
Unfortunately we do not provide order cancellations due to how quickly our stock can move through.
I just received an email advising me that an item in my order was out of stock - What can I do?
Unfortunately, due to the large amount of orders we process and heavy sales periods where we get many orders placed at one time sometimes we get an oversell on a product. We will automatically process your order and keep it moving through the warehouse by refunding you of the missing item and completing the rest of your order. Unfortunately, we can't put the order aside and allow the option to swap for something else as we are processing orders frequently.